All products sold by are covered under warranty, subject to it’s respective terms and conditions as followed:

Warranty coverage, policy and its length follows as what set by it’s principal. Customer can send all their purchased original set direct to authorized service center for warranty request purpose. Otherwise, customer can bring to our service center and we will help send the item to the authorize service center based on our schedule.

12 months warranty coverage:

1) All smartphone ELEPHONE

2) All Accessory from GP Product

18 months warranty coverage:

1) All Accessory from Anker

24 months warranty coverage:

1) All Accessory from Aukey

Details coverage:

For LCD / display, warranty is only applicable for minimum of 5 dead pixels.

 * Water damage will not cover for warranty.

* All warranty claims must accompanied by’s official tax invoice/receipt/proof of purchase – it can be a photocopy or the original. We reserve the right to reject the warranty claim in the event of failure to produce ant form of proof of purchase. 

** Please be informed is not liable for any data loss due the repair / services done by our service center. Customer needs to backup their data themselves in prior to send their item for warranty.

*** During the repair process, have the rights to remove any parts / accessories whenever needed. For example tempered glass / screen protector / customized sticker or skins might be removed for the repair procedure. We will not replace or be responsible for all the removal or damaged to any added accessories.

**** will not cover the shipping cost or any other cost to send the broken / faulty item to us. Customer also has to pay for return shipment for cancellation of service, and for device that the warranty has been invalidated. However, for device that is eligible for warranty claims, we will bear the shipping cost of sending the device back to customer. 

  • Warranty is invalidated if the defect is caused (with intention or no intention) by wear and tear, accident, misuse, abuse, neglect, rough handling or abuse. 
  • It is invalidated if unauthorised persons carry out any alterations or repairs.
  • If the warranty card has been altered, defaced or erased in any manner whatsoever.
  • Unable to provide us with the original proof of purchase during warranty claim.
  • Product purchased from non-authorised dealers or from overseas (unless applicable international warranty applies).
  • Cosmetic damage (dent, crack, scratch and etc.)
  • Spillage of food/liquids or detection of water / liquid inside the device.
  • Operating with incorrect or irregular voltage supply.
  • Corrosion, rusting or stains.
  • Improper testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind. This includes any sort of unlocking, rooting, jailbreaking and a brick because of flashing firmware or rom.
  • If any part or parts of the unit are replaced with a part or parts not supplied or approved by us
  • Repair or attempted repair by any party other than authorized service center.
  • Where the product serial has been removed or made illegible or has been return tampered with.
  • Use of the product in a commercial environment (become display set, event functions, advertising and etc.)
  • Where any ancillary equipment or 3rd party software causes the problems or damage
  • Infestation by insects or vermin
  • Incomplete or improper installation
  • Use of which is not designed
  • Use with 3rd party battery, charger and cable. 
  • Damage due to improper packing during shipment to for warranty purpose.
  • Disasters such as floods, fires, winds, earthquakes or lightning
  • Damage due to foreign material
  • Damage due to exposure to moisture, dampness or extreme thermal environment conditions
  • Various product models have differing specifications, functions, display, appearance and performance, and is not regarded as a defect in the product.